Receptionist : Office Admin and Reception Skills

Receptionist : Office Admin and Reception Skills

Certificate of achievement in Office Admin and Receptionist Skills Level 7. Additional CPD Accredited Certificate with 200 CPD points available with no extra study. The course comes with easy to understand e-learning study materials.

The field of Office Admin and Reception Skills services wide open for confident candidates with outgoing personalities and relentless attention to detail. The professional PA is the ultimate multitasker, hired to oversee the personal affairs and activities of those they support. Some secretaries and PAs handle everyday admin for established organisations, while others are hired by a single executive, entrepreneur or influential figure. Whichever path you choose, to become a trusted and respected PA or Secretary is to open the door to a world of incredible career opportunities. Success as a PA or secretary is as much about personal qualities and character as it is hard skills. If you consider yourself to be a responsible, hardworking people-person with excellent time management skills, you’re already halfway there. It’s simply a case of getting to know the functions of PAs and secretarial workers, in order to ready yourself for a fascinating career in the field.

Our most advanced course to date, this Level 7 Office Admin and Reception Skills Diploma could hold the key to your dream job. Transform your ambition and enthusiasm into a rewarding career for life, studying from home at a pace and time to suit your schedule. Course content also covers making travel arrangements on behalf of others, organizing meetings and events, the importance of time management as a PA and how to become a better communicator. Enjoy expert tutor support throughout the course, as you work your way towards an endorsed Office Admin and Reception Skills.

Receptionist : Office Admin and Reception Skills Course Benefits

We go the extra mile to provide open and accessible distance-learning opportunities for ambitious applicants worldwide. Enrol with CPD and gain access to a variety of benefits including:

• The opportunity to work and gain invaluable experience while you study, with no deadlines or time-restrictions to worry about.
• Complete support provided throughout your studies by your own personally-assigned tutor and the wider CPD student support team.
• Round-the-clock access to our cutting-edge digital learning platform, which contains all the study aids and learning resources needed to complete the course.
• The chance to enhance your CV and your career prospects with and endorsed Level 7 Office Admin and Reception Skills Diploma from QLS.

Learning Objectives

Reliability, professionalism and commitment of the three cornerstones of successful secretarial and Office Admin and Receptionist Skills careers. Whether providing administrative services for a large team or supporting a single executive, the responsibilities shouldered by PAs and secretaries are significant and varied. The objective of this course is to prime candidates with the hard skills, industry insights and confidence needed to take this dynamic profession by storm. Entry-level positions in administrative settings quickly pave the way for promotion to a much higher level. If you’re a motivated, enthusiastic and ambitious individual, this exclusive Level 7 Office Admin and Receptionist Skills could take you the rest of the way.

Ideal for newcomers and existing secretarial workers alike, this endorsed distance-learning programme could open the door to the career of your dreams.

By completing this advanced Level 7 Office Admin and Receptionist Skills Diploma, you’ll benefit from a wide variety of essential skills and competencies including:

• Advanced organisational skills
• Professional time management and prioritisation skills
• Improved written and verbal communication skills
• How to handle sensitive matters with discretion
• Enhanced accuracy and attention to detail
• Improved self-confidence and general motivation
• The ability to remain calm under pressure
• Detailed knowledge of all key secretarial functions
• The opportunity to take your career to a higher level

Receptionist : Office Admin and Reception Skills

Course Outline

Our most advanced Office Admin and Reception SkillsDiploma explores the functions and objectives of key administrative personnel at the highest level. Each of the 20 course modules concludes with an online assessment, which your assigned tutor will mark and return with helpful feedback. Topics covered in this advanced diploma include the following:

Unit 1 - Understanding Customer Services

This Office Admin and Reception Skills module covers the following topics:

• Elements of Customer Service:
• Classification of Customer Service
• Plus More

Unit 2 - Understanding Your Customers

This Office Admin and Reception Skills module covers the following topics:

• Identifying Customer Expectations
• Benefits of Meeting Expectations
• Plus More

Unit 3 - Building Strong Relationship With Customers

This Office Admin and Reception Skills module covers the following topics:

• Incentives and Loyalty Schemes
• Operational CRM
• The Goal of CRM
• Plus More

Unit 4 - Handling Complaints

This Office Admin and Reception Skills module covers the following topics:

• Performance Response Standards
• Complaints Analysis Reports
• Plus More

Unit 5 - Telephone Skills

This Office Admin and Reception Skills module covers the following topics:

• Telephone Usage
• Telephone Manners
• Telephone Etiquette Tips
• Voice-Mail Etiquette
• Plus More

Unit 6 - Mail Services And Shipping

This Office Admin and Reception Skills module covers the following topics:

• Postal Automation
• Forwarding First-Class and Other Mail
• Alternatives to Royal Mail
• Other Shipping Services

Unit 7 - Keeping Accurate Records

This Office Admin and Reception Skills module covers the following topics:

• How to Alphabetize for Filing and Indexing
• Individual or Personal Names
• File Cabinets
• Plus More

Unit 8 - Writing Business Letters

This Office Admin and Reception Skills module covers the following topics:

• Business Documents
• Beginning the Letter
• Closing the Letter

Unit 9 - Other Written Communication

This Office Admin and Reception Skills module covers the following topics:

• Reports
• Memorandum Report
• Report Templates
• Electronic Revisions
• Plus More

Unit 10 - Organising Meetings

This Office Admin and Reception Skills module covers the following topics:

• Anatomy of a Meeting
• Types of Corporate Meetings
• Planning for the Conference
• Plus More

Unit 11 - Communication Skills

This Office Admin and Reception Skills module covers the following topics:

• Nonverbal Communications
• Customer Service
• Customer Service Fundamentals

Unit 12 - Developing Active Listening Skills

This Office Admin and Reception Skills module covers the following topics:

• The Basics of Active Listening
• Understanding the Communication Process
• Plus More

Unit 13 - Understanding Body Language

This Office Admin and Reception Skills module covers the following topics:

• Understanding Body Language
• Understanding Facial Expressions
• Creating Relationships

Unit 14 - Administrative Skills

This Office Admin and Reception Skills module covers the following topics:

• Importance of Business Environment
• Types of Business Environment
• Social Responsibility of a Business

Unit 15 - Budgets And Managing Money

This Office Admin and Reception Skills module covers the following topics:

• Monitoring and Managing Budgets
• Decision Making
• Plus More

Unit 16 - Time Management

This Office Admin and Reception Skills module covers the following topics:

• Overview of Time Management
• Controlling Procrastination
• Maintaining an Activity List

Unit 17 - Stress Management

This Office Admin and Reception Skills module covers the following key topics:

• Understanding Stress
• Strategies to Manage stress
• Time Management

Unit 18 - Dealing With Difficult People Conflict Resolution

This Office Admin and Reception Skills module covers the following topics:

• Different Stages of Conflict
• Conflict Management
• Plus More

Unit 19 Importance Of Feedback In Customer Service

This Office Admin and Reception Skills module covers the following topics:

• Barriers to Listening
• Self-Completion Questionnaires
• Measuring Customer Loyalty
• Plus More

Unit 20 - Microsoft Office 2016

This Office Admin and Reception Skills unit covers the following topics:

MS Word

MS Excel

MS Powerpoint

Office Admin and Reception Skills

This exclusive course was designed to appeal to existing secretarial/administrative workers pursuing promotion, or newcomers looking to secure their first professional position. With a firm focus on flexibility and accessibility, our courses are ideal for ambitious applicants with busy lifestyles. An advanced Level 7 Receptionist Skills Diploma could turbocharge your career prospects in almost any administrative or secretarial setting, helping you climb the career ladder and achieve your objectives. With no prior knowledge or experience required, a rewarding career as a PA or secretary could be one enjoyable course away!

Office Admin and Reception Skills

CPD welcomes applicants from all over the world, 365 days a year. With no entry-requirements to fulfil, you’re guaranteed to be accepted. All course materials are included in the initial fee, with complete tutor support provided throughout your studies.

Office Admin and Reception Skills

If you’ve got the drive, determination and desire to succeed, you’re already halfway there - enrol today!

Office Admin and Reception Skills

There is no entry requirement.

OPTION-I: Endorsed Certificate of Achievement from QLS

At the end of the course, learner can claim an endorsed certificate by paying £170 endorsed fee+postal charges.

Certificate of course Completion

FREE PDF Certificate
If you need hard copy of this certificate you will pay £25

OPTION-II: CPD Certificate

Upon successful completion of the course, a fee is payable for a CPD Accredited Diploma in PDF format or hard copy.

CPD Accredited Diploma (PDF format)=£30

CPD Accredited Diploma (Hardcopy)=£150

Postage Charges:

National £9

International £15

Office Admin and Reception Skills

Successful candidates will have the opportunity to pursue a wide variety of professional positions, including but not limited to the following:

• Receptionist
• Office Assistant
• Secretary
• Support Secretary
• Data Entry Clerk
• Personal Concierge
• Executive Assistant

Currently there are no Q&As for this course. Be the first to ask a question.